GIVING AND RECEIVING RESPECTFUL FEEDBACK
 
People are not good at giving others feedback, good or bad.  They are even worse at receiving feedback themselves.  This workshop helps individuals create a strategy for both.

This course is currently offered as a 1-day workshop.  Ask about our customization options.

WHO SHOULD ATTEND
Individuals attending this session are involved in one or more of the following areas:

  • Supervising others either formally or informally.
  • Working closely with others in a team setting that requires frank and honest communication.
  • Working closely with customer areas who do not always share the same goals.
WHAT THE SESSION PROVIDES
Our experienced facilitators will lead you through, step-by-step, how to implement a strategy to help individuals receive and give feedback to staff, peers, customers and leaders.
 
WHAT PARTICIPANTS LEARN
After attending this session, the participants will be able to:

  • Give and receive difficult feedback in a way that maintains the integrity of the relationship and treats others with respect.
  • Help team members create SMART goals.
  • Coach team members in development opportunities using feedback designed to meet their individual needs.
  • Leverage 360-degree feedback to develop your own leadership abilities.
  • Give and receive difficult peer feedback to other team members, customers and external providers.
  • Create an Action Plan to develop their own abilities to give and receive respectful feedback.

 

 

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Home

 
UNIT 1
 Feedback
  • Giving Difficult Feedback
  • Receiving Difficult Feedback
  • Giving and Receiving Positive Feedback
  • Showing Respect
  • 1 on 1: Leader to Team Member
  • Goal Setting
  • Determining Frequency of Feedback
UNIT 2
 Coaching
  • 1 on 1: Team Member to Leader
  • 360 Degree Feedback
  • 1 on 1: Peer to Peer
  • Action Plan
Bibliography
Exercises