CONFLICT RESOLUTION AND NEGOTIATING
 

Effective negotiation skills have become a crucial ingredient in today’s business environment.  Traditional negotiation styles may be ineffective in a team environment.

This course is currently offered as a 1-day workshop.  Ask about our customization options.


WHO SHOULD ATTEND
Individuals attending this session are involved in one or more of the following areas:

  • Learning to develop active listening skills.
  • Learning to effectively communicate your interests.
  • Creating options for mutual gain.
  • Identifying and utilizing objective criteria for measuring negotiation success.

WHAT THE SESSION PROVIDES
Led by our experienced facilitators, you will learn how to enhance and strengthen working relationships and effectiveness by building agreements that meet each person’s objectives as well as the organizational objectives.  Participants will learn through both discussion and group activities.
 

WHAT PARTICIPANTS LEARN
After attending this session, the participants will be able to:

  • Define the goal of negotiating.
  • Determine your own personal beliefs about negotiating.
  • Describe your own communication needs.
  • Identify negotiating situations.
  • Constructively manage conflict to ensure more innovative solutions.
  • Practice five strategies for getting past “no”.
  • Identify the negotiating position of the differing parties.
  • Identify the competitive factors working against a Win/Win solution.
  • Assess your own negotiating skills.
  • Practice your own negotiating skill tool kit.
  • Manage expectations from the start to avoid conflict and negotiations.

 

 

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UNIT 1
What is Negotiating?
  • Personal Values
  • Characteristics
  • What is Negotiating?
  • Change Your Beliefs
UNIT 2
How Do You Communicate?
  • Your Communication Preference
  • Adjusting to Others
  • Multiple Processing Styles
  • Effective Listening
UNIT 3
Conflict Resolution
  • Why is Conflict Necessary?
  • Conflict Causes/Situations
  • How to Disagree/Criticize
  • Barriers and Mediating
UNIT 4
Getting Past “No”
  • Five Techniques
UNIT 5
Win/Win Negotiating
  • The Role of Trust
  • Thinking of a Meeting Place
  • Eight Critical Mistakes
  • Checklist for Negotiating